Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused and in its original packaging, in the same condition that you received it. You will also need your order number and proof of purchase.

To start a return, email us at contact@jonu.com.au. We will reply with our return address and instructions on how to send your item back. Items sent back to us without requesting a return first cannot be accepted.

Damages and issues
Please inspect your order on arrival and contact us straight away if an item is faulty, damaged or not what you ordered, so that we can put it right.

Exceptions / non-returnable items
We cannot accept returns on opened goods unless they are faulty, or on sale items and gift cards. Please get in touch if you are unsure about a particular item.

Exchanges
For food safety reasons we do not offer exchanges on treats. Where a return is accepted, we will issue a refund or a store credit, whichever you prefer. Nothing in this policy limits your rights under the Australian Consumer Law.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at contact@jonu.com.au.